Amity Software Systems Limited

Nov 26, 2021

3 min read

ARE INSURANCE COMPANIES MINDING THE GAPS TO ENHANCE THE CUSTOMER EXPERIENCE?

The rise of automation and digitization

Now, everything has become digital making it easier for the customers to request a claim, fill the proposal, or get the insurance quote. In order to receive positive feedback from customers, the companies need to focus on their demands and expectation. They must modify their processes accordingly.

How does digitization help the insurance sector?

Automation and digitization proved to be a milestone in the development of the insurance business. The advancement of technology allowed insurance companies to click photos and videos through drones or satellites to boost and expedite the claims process. It will also enhance the customer experience. Sometimes, insurance companies face such situations where they need to process a large volume of claims originating from natural disasters with limited staff and given time constraints. It seems to be quite challenging for the insurers to take care of the customer’s satisfaction and resolve their queries on time.

The customer started expecting more

Why do insurers struggle for providing a better customer experience?

Neglecting customer experience can drive the insurers away from the customers

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