Here’s Why Insurance Agencies Need Claims Transformation in 2021

Why is high performance in claims management essential for an insurance agency’s reputation? How is better efficiency, consistency in servicing clients correlated with improved claims management? Read to find out.

Due to the pandemic, the insurance industry faced a constant struggle. The year 2020 also pointed out many vulnerabilities in the industry. Also, there was an increasing need to simplify claims process. This situation outlined a obstinate industry challenge, i.e., improving productivity in claims servicing while reducing costs.

If your company is going through significant challenges of claims leakage, then read this article further.

There is an overbearing responsibility on the insurance industry to enter the digital transformation age. Hence, insurers can no longer thrive in the current evolving marketplace by remaining dependent on outdated claims management methods.

In the industry, there is a widespread understanding of the importance of claims functioning. High performance in claims functioning is indicative of an agency’s ability to compete.

And this points to the fact that the challenging industry that is insurance spends most of the premiums on claims servicing and processing costs. Boiling down to whether your insurance firm can delight a customer, retain one, and reduce the overall costs of servicing them.

Why is claims transformation vital?

The need to reinvent how we process claims comes from the rigorous regulatory requirements and complex litigious environments that entrap insurance agencies. It is evident that insurance, as a whole, needs a dramatic upheaval in its claims processes.

Thus, most insurance companies seem to be making no headway in efficiently servicing clients and managing the onslaught of claims. However, data suggests that claims professionals have a ton of room to ensure a higher success rate. Claims professionals spend 44–49% on non-core activities that should instead get outsourced.

A cluttered desk with headphones, a laptop, a calculator, and other things. The photo is taken from a high angle.
A cluttered desk with headphones, a laptop, a calculator, and other things. The photo is taken from a high angle.
Credit: Photo by Tomas Yates on Unsplash

High performance in claims functioning is indicative of an agency’s ability to compete with others.

The challenges the industry faces

Process inefficiencies are the primary source of claims leakages. Moreover, claims professionals spend most of the week engaging in task repetition. The problem at hand urges the question of why claims management shouldn’t get streamlined.

Claims transformation is an opportunity for businesses concerned with improving their performance on customer satisfaction metrics. They can operate a newly-configured claims operation, rather than having to make short-term changes to their processes. Hence, there is a higher focus on this approach to revamp insurance processes.

A Caucasian male filling forms on a workbench much like an insurance underwriter is pictured wearing a shirt and using a pen.
A Caucasian male filling forms on a workbench much like an insurance underwriter is pictured wearing a shirt and using a pen.
Credit: Photo by Scott Graham on Unsplash

Claims transformation is an opportunity for businesses concerned with improving their performance on customer satisfaction metrics.

When a claim gets made by a customer, it is during a time of emotional turbulence, personal loss, and distress. Furthermore, it is a difficult time for customers facing such a troubling time. And an insurance company can ensure that their customers are satisfied with their overall experience.

Conclusion

Our software suite has robust capabilities that enable claims professionals to better serve their clients. Contact Amity Software. We provide free demos for our software that guide your customer right from quotation to policy issuance.

CMMI Level 5 custom software development company. A global leader in developing user-centric and mission-critical software solutions.