Amity Software Systems Limited

Nov 23, 2021

3 min read


An insurance company needs to focus on multiple areas to boost its growth and enhance credibility. Focusing on various processes at the same time might lead to mistakes that can cost the company later. Due to hardening competition among the companies, the insurers are under constant pressure to meet clients’ demands. They need to make themselves available for the clients and entertain their queries when they require assistance.

Is claims settlement a slow process?

A customer always looks for a good experience and appreciates polite behavior from the other side. It becomes a matter of concern when a company uses outdated technology. It will not allow the company to live up to customers’ expectations. We can say that it was indeed a slow process earlier as the customers had to wait for a long time to get the insurance claims settled. The period between sending claim requests and receiving the compensatory amount was totally dependent on the staff’s efficiency. Due to the advancement in technology, the entire insurance claims management process has been automated.

How can we improve the insurance claims processing?

Let us discuss how to improve claims processing. The whole claims process splits into five segments:

1. Digital documentation:

Using papers for documentation and keeping them safe for future use was indeed a challenging task earlier. The rise of digitalization in the insurance industry has ruled out the paper system, and companies are opting to do online documentation. They can access the data anytime as the entire documents are stored under a single roof.

2. Speed and transparency:

Regular interactions with the clients make them feel secure, and they gain trust in the company. It is even called prompt communication- a key element of customer interactions. The process needs to be open or we can say transparent as it will surely help to gain customers’ trust and loyalty. An automated system speed up the insurance claims management operations and also helps the companies to use a transparent method.

3. Process automation:

By automating the entire claims process, the companies can extract, scan, and validate the data. It will minimize the errors while settling the claims. Insurers can save time and reduce the need for manual processing by incorporating process automation and leveraging the latest technologies.

4. Insurance analytics:

Analytics features enable the insurance providers to handle the most complex claims effortlessly. It also reduces the possibility of errors, manages risks effectively, eliminates performance variability, and reduces costs. Automation allows insurers to collect, analyze, and extract relevant insights from several sources. Furthermore, it also helps deploy the right people and use the best claims management in insurance.

5. Insurance claims investigations:

It is a crucial step in claims processing. The experts in the insurance companies do the required investigation to verify whether the document presented by the clients is authentic or not. Checking the legitimacy of a claim is handed over to a highly experienced team of professionals. As per a survey report, the annual losses because of claims fraud can jump to nearly $40 billion.

Final Words

Handling the claims processes can be a tough job if the companies follow old methods. It will be advantageous for an organization to implement a fully-automated insurance management system to speed up its daily operations. Amity INSURE- a fully integrated general insurance management system offered by Amity Software eliminates the barriers in the smooth policy management, underwriting, claims management operations.